Community First Services and Supports (CFSS) Agency Model

Robland CFSS agent: will be provided by the client’s participant agent model. In this model, support workers will be employed either by agency providers or directly by the participant.
Support workers must enroll with the Department of Human Services, complete a background study, and meet all other requirements. Agency providers must support the participant in selecting an agency that will serve as the employer. The agency will then be responsible for recruiting, training, hiring, supervising, and paying the CFSS workers.
Agency providers must be MA-enrolled health care program providers and meet all applicable provider standards and requirements. This includes:

• Compliance with background study requirements
• Reporting maltreatment of minors and vulnerable adults
• Verifying and maintaining records of all services and expenditures by the participant

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